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Shipping Policy

Shipping Policy of Nisart Macka​

​Effective Date: June 27, 2025​
​Last Updated: June 27, 2025​

​1. Order Processing & Fulfillment​

  • ​Processing Time: All orders are processed within ​1–2 business days​ (excluding weekends and US federal holidays). Orders placed after ​3:00 PM PST​ will be processed the next business day.
  • ​Address Verification: Customers must ensure shipping addresses are complete and accurate. We are not responsible for delays or losses caused by incorrect addresses.
  • ​Order Modifications: Contact ​customer@nisartmacka.com​ within 6 hours of purchase to change items or addresses. Changes after shipment are not possible.

​2. Domestic Shipping Services (USA Only)​​

We currently ship exclusively within the United States, including:

  • All 50 states, Washington D.C., and Puerto Rico.
  • Alaska and Hawaii (additional fees may apply).
​Shipping Methods & Estimated Delivery​
Service Type Delivery Time Fee Carrier Options Special Notes
Standard Shipping ​3–5 business days​ $4.99 USPS, UPS Free for orders >$75
Expedited Shipping ​1–2 business days​ $9.99 FedEx, UPS Priority

Note: Delivery times begin after processing completion. Rural/remote areas may experience +1–2 day delays.

​3. Shipping Costs & Calculations​

  • ​Free Shipping: Orders over ​​$75​ qualify for free Standard Shipping.
  • ​Cost Factors: Calculated based on:
    • Package weight/dimensions (e.g., bulky blankets vs. pillowcases).
    • Destination zone (e.g., East Coast vs. Hawaii).
  • ​Taxes: Sales tax applied per California state law.

​4. International Shipping​

​Currently Unavailable. We plan to expand to Canada and the EU by Q1 2026. Subscribe to our newsletter for updates.

​5. Tracking & Delivery Management​

  • ​Tracking Notifications: A tracking number and carrier link are emailed once your order ships.
  • ​Delivery Attempts: Carriers will attempt delivery 3 times. Unclaimed packages return to our warehouse, incurring a ​​$5 restocking fee + return shipping costs.

​6. Unavoidable Delays & Liability​

We are not liable for delays caused by:

  • ​Weather/Natural Disasters: Hurricanes, floods, or extreme snow.
  • ​Carrier Failures: Lost or misrouted packages (contact carrier first).
  • ​Customs Delays: Not applicable for domestic shipments.

⚠️ ​Critical Notice:

  • ​Lost Packages: Report to ​customer@nisartmacka.com​ within ​14 days​ of expected delivery for investigation.
  • ​Damaged Items: Submit photos of the damaged item and packaging within ​48 hours​ of delivery for replacement/refund.

​7. Restrictions & Prohibited Items​

  • ​Geographic Limits: No P.O. Boxes or military bases (use physical addresses only).
  • ​Product Restrictions: Oversized items (e.g., king-size blankets) may require special freight handling (+$15 fee).

​8. Policy Updates & Contact​

  • ​Revisions: Changes to this policy will be posted on this page. Continued orders imply acceptance.
  • ​Support:
    • Email: ​customer@nisartmacka.com​ (response in <12 hours).
    • Phone: ​​+1 (800) 612-0483​ (Mon–Fri, 9 AM–6 PM PST).